About 1 percent of customers would switch their health insurance company after a merger without further consideration, as the representative market survey shows KUBUS SHI 2010th The majority (62 percent) of customers would be informed in the event of a merger only with their health insurance of any changes. Regarding the different types of funds (AOK, BKK, etc.), there were only small differences on this issue.
opened the apparent trust of customers with the statutory health insurance companies the opportunity to inform you of the customer's own service program and to prevent any ensuing uncertainties.
About SHI KUBUS For the study
KUBUS SHI in October and November 2009 2.000 statutory health insurance questioned about their satisfaction with their health insurance contributions. Satisfactions were raised with regard to performance and services, contacts and support, case management services, value for money as well as brand and image reviews and customer loyalty.
The survey results of the annual survey are compared with each other in an open benchmarking. From the positioning of your company in the health insurance market compared to concrete measures to enhance its customer satisfaction and customer loyalty derived.
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About MSR Consulting
The Cologne-based consulting firm that specializes in customer relationship management, sales and service . For 20 years, MSR Consulting is management consulting, market research and implementation in financial services, automotive manufacturers, publishers and industrial companies.
health insurance, the survey results to achieve better than the market average, which can already known from the private insurance industry KUBUS label use in customer communications.
Source: openPR
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